Your privacy is important to us. Learn how we collect, use, and protect your data.
Welcome to NexusAI's Privacy Policy. This Privacy Policy explains how NexusAI ("we", "us", "our") collects, uses, discloses, and protects your personal information when you use our website, applications, and services (collectively, the "Services").
We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy applies to all users of our Services, whether you are a visitor, registered user, or customer.
Key Points: We collect only the data necessary to provide and improve our Services. We never sell your personal information to third parties. You have full control over your data and can request its deletion at any time.
This Privacy Policy covers:
For the purposes of data protection laws, NexusAI is the data controller responsible for your personal information.
We collect information that you voluntarily provide to us when you:
| Category | Examples |
|---|---|
| Account Information | Name, email address, password, company name, job title, phone number |
| Payment Information | Billing address, payment card details (processed by third-party payment processors) |
| Service Data | Data you upload, process, or generate through our AI services |
| Communications | Messages, feedback, support requests, survey responses |
| Marketing Preferences | Subscription preferences, communication choices |
When you use our Services, we automatically collect certain information:
We may receive information about you from:
Data Minimization: We only collect data that is necessary for providing our Services. You can always choose what information to share with us.
We use your information to:
We may use aggregated and anonymized data to:
Important: We do NOT use your confidential business data to train AI models that serve other customers. Your data remains private and is only used to provide services to you unless explicitly anonymized and aggregated.
With your consent, we may use your information to:
We may use your information to:
Clear Statement: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We share your information with trusted third-party service providers who help us operate our business:
These providers are contractually obligated to protect your data and use it only for the purposes we specify.
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.
We may disclose your information if required to do so by law or in response to:
We may share your information with third parties when you explicitly consent to such sharing, such as when you authorize integrations with other platforms.
We implement comprehensive security measures to protect your information:
Our security practices are validated by:
In the unlikely event of a data breach, we will:
Your Responsibility: Please use strong passwords, enable two-factor authentication, and never share your credentials. No security system is completely impenetrable, so please help us protect your account.
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of account + 90 days after deletion |
| Service Data | Duration of subscription + 30 days |
| Payment Records | 7 years (tax and legal requirements) |
| Usage Logs | 12 months |
| Support Communications | 3 years after resolution |
| Marketing Data | Until you opt out + 30 days |
When you request deletion of your data:
Cookies are small text files stored on your device that help us provide and improve our Services. We use cookies and similar tracking technologies to:
| Cookie Type | Purpose | Required |
|---|---|---|
| Essential Cookies | Enable core functionality like authentication and security | Yes |
| Performance Cookies | Collect analytics data on how you use our Services | No |
| Functionality Cookies | Remember your preferences and settings | No |
| Marketing Cookies | Track your activity for advertising purposes | No |
You can control cookies through:
Note: Disabling cookies may affect the functionality of our Services. Essential cookies cannot be disabled as they are necessary for the Services to function.
You have important rights regarding your personal information. We are committed to honoring these rights and making them easy to exercise.
You can request a copy of all personal information we hold about you. We will provide this information in a structured, commonly used format.
You can update or correct your personal information at any time through your account settings or by contacting us.
You can request deletion of your personal information. We will comply unless we have a legal obligation to retain the data.
You can request that we limit how we use your personal information in certain circumstances.
You can request a copy of your data in a machine-readable format to transfer to another service provider.
You can object to our processing of your personal information for direct marketing or other purposes based on legitimate interests.
Where we process data based on your consent, you can withdraw that consent at any time.
To exercise any of these rights, you can:
We will respond to your request within 30 days.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.
When we transfer data internationally, we ensure appropriate safeguards are in place:
Your data may be stored in data centers located in:
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.
Important: If you are under 18, please do not use our Services or provide any personal information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA).
In the past 12 months, we have collected the following categories of personal information from California residents:
To exercise your CCPA rights:
We will verify your identity before processing your request and respond within 45 days.
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR).
We process your personal data based on the following legal grounds:
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection practices. You can contact our DPO at:
Email: dpo@nexusai.com
Address: Data Protection Officer, NexusAI, 123 AI Avenue, Tech City, CA
94000, USA
You have the right to lodge a complaint with a supervisory authority in your country if you believe we have violated your data protection rights.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons.
When we make changes:
Your continued use of our Services after we publish changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree to the changes, please discontinue use of our Services.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We're here to help with any privacy-related questions or concerns
Response Time: We aim to respond to all privacy inquiries within 48 hours and will resolve most requests within 30 days.
Our Commitment: