Frequently Asked Questions

NexusAI is a leading provider of AI-powered automation solutions designed to help businesses streamline operations, reduce costs, and accelerate growth. We offer a comprehensive suite of services including:

• Workflow Automation: Automated business process solutions that eliminate manual tasks
• AI Chatbots & Virtual Assistants: Intelligent conversational AI for customer service and support
• Process Optimization: AI-driven analysis and optimization of business processes
• Predictive Analytics: Machine learning models for forecasting and data-driven decision making

All our solutions are built on cutting-edge AI technology and designed to integrate seamlessly with your existing systems.

Our services are designed for businesses of all sizes across various industries. We work with:

• Small & Medium Businesses: Looking to automate repetitive tasks and improve efficiency
• Enterprise Organizations: Seeking to transform operations at scale
• E-commerce Companies: Needing intelligent customer service and inventory management
• Healthcare Providers: Requiring HIPAA-compliant automation solutions
• Financial Services: Looking for secure, compliant AI automation
• Manufacturing: Optimizing production and supply chain processes

NexusAI stands out through several key differentiators:

Our pricing varies based on the solution and your specific needs. We offer flexible pricing models:

• Subscription Plans: Starting at $299/month for basic automation
• Usage-Based Pricing: Pay only for what you use (ideal for seasonal businesses)
• Enterprise Licensing: Custom pricing for large-scale deployments

All plans include setup, training, and ongoing support. We also offer a 14-day free trial for most services. Contact our sales team for a personalized quote based on your requirements.

Yes! We offer a 14-day free trial for most of our services. During the trial, you'll have access to:

• Full platform features (with usage limits)
• Onboarding support from our team
• Sample templates and pre-built workflows
• Integration with up to 5 applications

No credit card required to start your trial. You can upgrade to a paid plan at any time during or after the trial period.

We accept all major payment methods:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• ACH bank transfers (for annual plans)
• Wire transfers (for enterprise customers)
• Purchase orders (for qualified businesses)

All payments are processed securely through industry-leading payment processors with PCI DSS Level 1 compliance.

Upgrades: You can upgrade your plan at any time. Changes take effect immediately, and you'll be charged a prorated amount.

Downgrades: You can downgrade at the end of your current billing cycle. Your current plan benefits remain active until the cycle ends.

Cancellation: You can cancel your subscription at any time. For monthly plans, you'll have access until the end of your billing period. Annual plans are non-refundable but you can cancel auto-renewal.

All plan changes can be made through your account dashboard or by contacting our support team.

We support 500+ integrations across major platforms and services, including:

• CRM: Salesforce, HubSpot, Zoho, Pipedrive
• Communication: Slack, Microsoft Teams, Gmail, Outlook
• E-commerce: Shopify, WooCommerce, Magento, BigCommerce
• Databases: MySQL, PostgreSQL, MongoDB, SQL Server
• Cloud Storage: Google Drive, Dropbox, OneDrive, Box
• Payment: Stripe, PayPal, Square

If you need a custom integration, our API allows you to connect virtually any system.

Security is our top priority. We implement comprehensive measures to protect your data:

• Encryption: AES-256 encryption at rest and TLS 1.3 in transit
• Compliance: SOC 2 Type II, GDPR, CCPA, HIPAA (for healthcare)
• Infrastructure: Enterprise-grade cloud infrastructure with 99.9% uptime
• Access Controls: Role-based permissions and multi-factor authentication
• Monitoring: 24/7 security monitoring and incident response
• Audits: Regular third-party security audits and penetration testing

Your data is never sold to third parties and is only used to provide our services to you.

No coding required! Our platform is designed with a no-code, drag-and-drop interface that anyone can use.

However, for advanced users, we also offer:

• Custom code blocks for complex logic
• API access for programmatic control
• Webhook support for custom integrations
• JavaScript and Python scripting capabilities

Our visual workflow builder makes it easy to create sophisticated automation without writing a single line of code.

We guarantee 99.9% uptime for our services, backed by our Service Level Agreement (SLA).

What this means:

• Less than 43 minutes of downtime per month
• Scheduled maintenance windows announced 7 days in advance
• SLA credits if we don't meet our uptime commitment
• Real-time status updates on our status page

Enterprise customers can opt for 99.95% or 99.99% uptime SLAs with additional redundancy and failover capabilities.

Implementation timelines vary based on complexity:

• Simple Automation: 1-2 weeks (basic chatbot, simple workflows)
• Standard Implementation: 4-6 weeks (integrated workflows, custom chatbots)
• Complex Solutions: 8-12 weeks (enterprise-wide automation, custom AI models)

We follow a structured implementation process:

1. Discovery & Planning (Week 1)
2. Configuration & Setup (Weeks 2-3)
3. Testing & Refinement (Week 4)
4. Training & Go-Live (Week 5-6)

Yes! Comprehensive training is included with all plans:

• Onboarding Sessions: Live training for administrators and power users
• Video Tutorials: On-demand library of how-to videos
• Documentation: Detailed guides and best practices
• Webinars: Monthly product training and Q&A sessions
• Certification Program: Optional certification for advanced users

Enterprise customers receive customized training programs tailored to their specific use cases.

Absolutely! We offer comprehensive data migration services:

• Assessment of your current data structure
• Data mapping and transformation
• Testing and validation
• Phased migration to minimize disruption
• Post-migration verification and support

Our team has experience migrating data from legacy systems, spreadsheets, databases, and other automation platforms. We ensure zero data loss and maintain full data integrity throughout the migration process.

We offer multiple support channels to fit your needs:

• Email Support: Available on all plans (response within 24 hours)
• Live Chat: Professional & Enterprise plans (9 AM - 6 PM ET)
• Phone Support: Enterprise plans (24/7 availability)
• Dedicated Success Manager: Enterprise plans
• Community Forum: Free for all users
• Knowledge Base: Comprehensive self-service documentation

Average response times: Email (4 hours), Chat (2 minutes), Phone (immediate).

24/7 support is available for Enterprise customers and includes:

• Phone support with live engineers
• Priority ticket routing
• Emergency hotline for critical issues
• Guaranteed 1-hour response time for P1 incidents

For other plans, our support hours are 9 AM - 6 PM ET, Monday-Friday. However, our knowledge base and community forum are always available.

There are several ways to get help quickly:

1. In-App Help: Click the help icon in your dashboard for contextual assistance
2. Knowledge Base: Search our documentation for step-by-step guides
3. Video Tutorials: Watch how-to videos on specific features
4. Community Forum: Ask questions and get answers from other users
5. Contact Support: Submit a ticket or start a live chat

Most common issues are resolved within minutes using our self-service resources.